This week’s report on how Ofwat got its budget wrong by £5.6 million makes for hair-raising reading. The document paints a picture of an organisation so deeply in silos that the finance team barely spoke to the executive; so distracted by firefighting that it forgot about delivery; and so short of skills that the pivotal role of programme director of the price review was filled by a part-time, temporary worker (see p18).
A damning report draws a line
