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The Association for Decentralised Energy (ADE) has launched a voluntary code of conduct for demand-side response (DSR) aggregators.
The Flex Assure scheme, which is also open to licensed energy suppliers offering DSR services, has already been joined by six companies – Centrica, Engie, Flexitricity, Grid Beyond, Kiwi Power, Npower and Enel X.
ADE director of business development John Bryant said: “Businesses have the opportunity to benefit from the energy system’s zero carbon transformation, securing new revenue while helping to deliver our low-carbon ambitions.
“Flex Assure, going live so soon after the Committee on Climate Change’s net zero report, will be an important tool for setting industry-wide standards, supporting businesses as they increase their participation in the demand-side response market, and accommodating more renewable energy to meet our decarbonisation targets at least cost.
“The aggregators who are participating in Flex Assure are highlighting to their customers, and potential customers, that they are committed to meeting the high standards set by the scheme.”
The code sets minimum standards across five areas: sales and marketing; technical due diligence and site visits; proposals and pre-contractual information; customer contracts and complaints.
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