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A new mobile phone app has helped to increase the safety of emergency water and sewerage work sites for United Utilities.
Supply company Amey, which has partnered with United Utilities to trial the app, stated the app has resulted in a near three-fold increase in the safety of road works, while public satisfaction has also doubled.
The app provides engineers with real-time feedback and advice from experts on how to improve the safety of their roadwork sites.
Amey’s innovation manager Adam Stephenson said: “We have experts that go out and check sites but with 100,000 excavations a year on our United Utilities contract alone there is no way they could visit them all.
“It sounds straight forward, but every street and site is unique and interpreting the raft of rules and regulations can sometimes be difficult for street teams who can be managing a number of different jobs at once.”
He added: “Our compliance has leapt to 95 per cent on United Utilities street works alone and we’ve gone from 14th to seventh in our customer satisfaction league tables.”
United Utilities’ street works technical manager Tony Hemingway added: “The new app has already made a massive difference and we’ve had great feedback from highways officials.”
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