Adam John

Ofgem warns of ‘bill shock’ on the horizon

Pure Planet: Perfect time for ‘dash to digital’

As an app-based supplier, Pure Planet is already well-versed in solving customer issues without the need for call centres. The retailer's three co-founders talk to Utility Week about how coronavirus is forcing other suppliers to follow their digital lead. They also share their thoughts on the need for flexibility from networks and how methods of expanding help to vulnerable customers are already staring the industry in the face.

Eon and Npower business arms to merge

Eon UK is combining its business retail arm with Npower Business Solutions as part of the merger between the two energy giants. The move will create one of the UK’s largest business energy retailers, with both brands having around 57,000 I and C customers combined.

Suppliers warned of enforcement action over trade sales

Ofgem has written to suppliers outlining what it expects of them when they conduct trade sales, including the way they communicate with the regulator and customers. It has warned that it will consider enforcement action if its guidance is not followed.

Bristol Energy appoints advisors

Australian investment values Octopus Energy at £1bn

Octopus has been valued at £1 billion after a £300 million investment from Australian power supplier Origin Energy. Greg Jackson, Octopus' chief executive, tells Utility Week more about plans for the company to invest in a future energy research centre which will be used to conduct modelling with data collected from Octopus’ real-world tariffs and be made available for governments wishing to invest in green technologies.

Government ‘should subsidise business utilities costs for six months’

Yu Group chief executive Bobby Kalar believes business utility customers need more help from the government to recover following the coronavirus pandemic. Speaking to Utility Week Kalar said unprecedented times called for corresponding measures to tackle the economic downturn.

Sharma pays tribute to utilities’ role in lockdown

Business secretary Alok Sharma has praised the utilities sector in what he described as an “unparalleled time” for the nation. Utility Week's Keeping Us Connected campaign will be used to urge the government to officially recognise the vital work the sector is doing during the pandemic.

Eon boss becomes chair of skills partnership

Keeping Us Connected: SSEN offers friendly ear to over-75s