Adam John

Snowdrop Energy finally has licence revoked

Ofgem should make basic customer service a ‘top priority’

Citizens Advice has released its latest star ratings table in which it ranks suppliers for customer service. The consumer champion found that issues with billing made up the majority of complaints.

Osaka investment values Igloo at £45m

Igloo announced Osaka Gas was investing "up to £20m" . The challenger energy supplier's CEO said his company was looking to expand into the heat pump market.

Osaka Gas takes £20m stake in Igloo Energy

SES Water backer, Osaka Gas, has taken a minority stake in Igloo Energy, which has 85,000 residential customers. The firm said the investment would help fast-track the development of its home services arm.

Energy retailers launch accessible displays for smart meters

The devices allow customers with sight and or hearing difficulties to access their smart meter better. A number of energy suppliers have already started offering the devices to their customers, with more to follow.

CMA gives Ovo green light to buy SSE

The £500m deal between the challenger brand and the big six supplier was agreed earlier this year. SSE had previously tried to merge its retail arm with Npower.

SMETS1 smart meters ‘superior to SMETS2’

Record wind generation results in ‘highest negative pricing’

The consumers were all on Octopus Energy Agile time of use tariffs. Meanwhile National Grid ESO said it was “excited” to see the example of a smart electricity system in action.

On the Move: Mottram joins Centrica board

Utility Week rounds up the latest appointments from across the sector.

UW Manifesto: The question of consumer vulnerability

As part of our Election 2019 manifesto, we are calling for more collaboration from industry and more action from government to address the issue of vulnerability. In some areas of the industry the current arrangements are simply not serving those in need of the most support. From a pan-utilities supplier to better signposting on switching websites, Adam John discusses the key issues and how the next government may tackle this all-important issue.