Adam John

Ombudsman received ‘record-high’ complaints about Spark Energy

In total the Ombudsman opened investigations into more than 800 customer complaints about Spark Energy over the past 12 months, with October seeing the record-high of 105 complaints.

Are auto-switching sites the next big thing?

Movement between small and mid-tier and larger suppliers Auto-switching is where customers sign up to

Ovo looks to acquire Spark Energy’s operating company

Smart meter rollout targets ‘will not be met’, says NAO

Ombudsman received 1,160 complaints about Extra Energy

The Energy Ombudsman received 1,160 complaints in relation to Extra Energy.

Outfox the Market hikes direct debit charges for winter

Concerns have been raised after Outfox the Market changed the way it bills direct debit

Birmingham-based Extra Energy ceases trading

Birmingham-based Extra Energy has ceased trading.

Customers ‘must wait for SMETS2’ devices to access offers

Customers 'must wait for SMETS2 devices, IT company says.

Ofgem proposes tougher supplier licensing tests

One-fifth of pensioners face ‘marketing blackout’

One-fifth of pensioners are facing a "marketing blackout" from utilities companies.