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Citizens Advice is urging the energy industry to adopt a “series of measures” to better identify vulnerable customers at risk of self-disconnection.
7 years ago
More than half of small businesses in England are still unaware that they can switch water supplier, research by SES Business Water has revealed.
Anglian Water won the 2017 Utility Week Environment Award for its @one Alliance. In the ... of a series of case studies looking at the Award winners, Utility Week looks in detail at the initiative.
Scottish Power has announced a 5.5 per cent increase to its standard variable domestic gas and electricity prices.
"AI is highly unlikely to impact the water industry in the short term"
"Fraud detection is a perpetual game of cat and mouse, with fraud occurring wherever utility providers have weaknesses in their defences"
An independent commission set up to improve standards of support for energy customers in vulnerable circumstances has appointed five commissioners and published a call for evidence.
"A decade of continued falling energy prices and no carbon, it’s going to be fantastic"
Awareness of utility company support schemes for vulnerable customers is “worryingly low” and suppliers must do more to raise it, customer solutions provider Echo Managed Services has warned.
Paul Massara, the former chief executive of Npower has been appointed CEO of British blockchain company Electron, as it looks to grow with new investment.