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Customer service standards of some small energy suppliers “raises serious questions” and is further evidence why Ofgem needs to “get tougher on licensing”, warns Citizens Advice.
7 years ago
Centrica has added new trades to Local Heroes - its digital service which helps customers find trusted tradespeople - in a bid to strengthen its position in the £5.7 billion on-demand home services market.
Exclusive market research, one year on from market opening, uncovers the levels of service wholesalers are providing retailers.
Fewer than 3 per cent of eligible business customers have switched water retailer in the first year of the open market, Ofwat research has revealed.
The English water retail market – the largest of its kind in the world – has now been open for 12 months. Utility Week asks major market players how the first year has gone.
There are now more than 11 million smart and advanced meters operating across homes and businesses in Great Britain, according to new figures from the Department for Business, Energy and Industrial Strategy (BEIS).
Yorkshire Water has raised £20,749 for WaterAid at its recent spring ball at the New Docks in Leeds, which was attended by almost 400 of its employees.
Cyber-attacks can be sophisticated and perpetrated by state players, and energy companies find themselves in the frontline. Andrew Moir, Herbert Smith Freehills and Peter Fitzpatrick write.
An extensive survey of UK power professionals found that they were happy and well-paid, but many still wanted to leave the sector. John Currie analyses the data and comes up with some answers.
"I find it extraordinary that anyone still seriously believes that the UK will have a shale gas industry mimicking that of the US"