Utility Week

The RIIO2 capital delivery challenge: case studies from Cadent, UKPN & National Grid

Re-imagining mission critical communications

Achieving future asset management goals

The Napoleonic Warning

In his latest piece for Utility Week Matthew Vickers, chief executive and chief ombudsman, Ombudsman Services, talks about how consumer trust is as important as the physical infrastructure needed to decarbonise and reach net zero. Vickers argues the sector needs to rethink the retail interface and build it around trust.

Breaking down trust barriers in the data revolution

Customer satisfaction at scale – learning from data-driven Uber

The heat is on

Profitability versus affordability – time for an energy reset

COP26 and Beyond

Time to reshape energy retail

As part of Utility Week’s Energy Reset campaign, Laura Sandys discusses how the current energy crisis can provide a “smouldering platform” for a root-and-branch review of the retail market. Here, she presents some key areas for reform and examines what lessons can be learnt from other industries.