Utility Week

A smarter water future

Andrew Welsh, of Xylem Water Solutions UK, talks about how we can future-proof water productivity, quality and resilience with smart networking.

Why digital channels are essential for strengthening utility customer loyalty

Over the past few months, customer experience has become ever-more important. But what are the challenges facing utilities companies in transforming customer experience and how can innovative technologies help overcome these?

Magic Quadrant for Field Service Management

Gartner’s latest analysis of field service management (FSM) providers highlights the leading players and the emerging challengers. Download the report for free.

Lessons From Inside Three Smart Utilities: A WWT Webinar in partnership with Suez Smart Solutions

The right time to focus on network reliability

As technology advances, use of electricity evolves. And with severe weather and aging infrastructure placing more stress on power grids, changes are needed to deliver the reliable and resilient networks customers expect.

Covid-19 propels utilities towards a digital future

Owning the Last Mile

The public perception of utilities workers during lockdown has shifted from an early suspicion as to why projects in public areas needed to continue to a renewed respect for the critical role the industry performs. Dan Rhodes, of Morrison Utility Services, says the sector can build on this by ensuring by ensuring communications with customers are clear and compassionate.

How Green is my RIIO?

As Ofgem prepares to publish its draft determinations for transmission and gas distribution companies’ business plans, Maxine Frerk identifies the key tests as to whether the process backs up the regulator’s new-found enthusiasm for decarbonisation.

Making the most of technology to improve customer communications in the new normal

The need for agility to respond to customers in timely and personalised ways has never

What defines best-in-class planning & scheduling optimization?

Whether you are completing scheduled maintenance or doing a customer install or emergency repair, exceeding customer expectations whilst maximising technician utilisation and first time fix rate has never been more important. That’s why getting field workforce scheduling, and parts processes not just managed competently—but fully optimised—has become the make-or-break for many businesses. But what defines best-in-class scheduling optimisation?