Utility Week

Making a positive difference

Business Stream chief executive Jo Dow argues that utility companies have wider responsibilities than those directly relating to customers and shareholders. She explains how her business is putting environmental issues at its core.

How to make digital strategies work for vulnerable customers

A report from customer experience agency Mando shares insight on how digital technology can help provide a better service for all customers.

Building cyber resilience in industrial systems

Connecting your Operational Technology (OT) to the network delivers greater asset visibility and operational efficiency but increasing the level of interconnectivity also brings new levels of complexity and risk.

ESO’s Fintan Slye on three steps to an energy system that works for all

Fintan Slye, director of National Grid’s System Operator (ESO), outlines policy areas which he believes political parties should be focussing on, if they are to push forward the country’s clean energy transition.

Man and machine, hand in hand: the impact of AI on the future of work

Utilities are rushing to unlock the potential of artificial intelligence to positively transform operations and services. This landmark report from technology leaders at Cognizant and the Center for the Future of Work highlights the strategies needed to ensure challenges at the interface between technology and humans do not undermine AI’s enormous potential.

Are challenger brands losing their appeal?

Dame Carol Black: Wellbeing success needs data

According to expert health advisor, Dame Carol , a dearth of empirical analytics on health and safety initiatives makes it hard to differentiate good intentions from effective action. She talks to Utility Week ahead of her appearance at our Health, Safety & Wellbeing Conference.

Climate emergency needs action and we’re ready to invest

SSE chief executive Alistair Phillips-Davies writes about the collective responsibility of the industry to push ahead on decarbonisation, and what SSE has done so far.

Flexibility platforms could launch smarter networks

Flexibility is the buzzword of our times, but it may ring hollow to the "flex provider" that just misses out on a DNO contract. Elexon chief executive Mark Bygraves explains its proposal for new online marketplaces that will allow buyers and sellers to trade with full flexibility.

All aboard the price control roller coaster