Utility Week

C-MeX: Keeping the customer satisfied

Ofwat's new customer measure of experience (C-MeX) is now being road-tested and water companies will start to be judged against it from April next year. So how will water companies measure up, and what will they need to do to perform well against the new benchmark?

Consumers pay the price when suppliers go bust

Is planning fit for energy storage?

The widespread deployment of renewables is creating the need for more electricity storage, and the

Contact centres can drive loyalty

It’s the age of the machines

Whether it’s the drive to decarbonisation, increasing decentralisation, or democratisation and digitalisation, the forces disrupting

Smart technology will revolutionise energy

A potential revolution for the utilities industry is being led by advancements in smart home

Data handling must be based on principles

Modern technology allows organisations to gather valuable information through connected devices about customers’ behaviour and

Using asset information for better customer outcomes

Making digital asset management a reality

Unlocking the potential of asset data for smarter network operation and step changes in efficiency relies on achieving a universal asset language. This detailed report sets out the benefits that ISO 55000 can bring to companies with smart utility aspirations.

Controlling access to remote sites to keep people safe