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"There must be a balance between promises made and promises kept when it comes to energy branding"
7 years ago
United Utilities won the 2017 Utility Week Staff Development Award for its ‘One Curriculum’ approach to training. As part of a series of case studies looking at the Award winners, Utility Week looks in detail at the initiative.
Awareness of the water retail market has “hit a brick wall” and retailers must do more to help raise it, the Consumer Council for Water (CCWater) has warned.
The industry is seeing new competition from non-traditional companies selling power through utility-independent subsidiaries. To
"Renewable electricity has a significant role to play in decarbonisation, but it is only part of the story"
Small energy supplier Outfox the Market has said it is on track to begin a
"Irrespective of the cap, the industry must continue to focus relentlessly on improving the service provided to all customers"
The Internet of Things is opening doors for utility companies, ensuring their essential services are delivered efficiently and reliably and helping them to monitor both supply and demand.
Utility Week reviews the findings from the first iteration of its new regular research series with industry chief executives. This instalment of research analysis on customer perceptions finds things are not improving.
Utility Week reviews the findings from the second iteration of its new regular research series with industry chief executives. This instalment of research analysis covers CEO views on the regularity regimes under which their organisations operate.