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Alice Cooke

Latest posts by Alice Cooke

I am the Customer: employees want to make a difference

Jo Causon, CEO of the Institute of Customer Service: “January is nearly over, and many

7 years ago

Billing confusion an issue for 42 per cent of consumers

A new survey has found only 55 per cent find their energy and water bills

7 years ago

Event review: home is where the heat is

If the UK is to meet its future emissions reduction targets, it will have to decarbonise heat. A Utility Week roundtable, held in association with the Energy Systems Catapult, considered how.

7 years ago

Independent energy retailers: sink or swim?

Utility Week rounds up some of the newest additions to the energy retail market, and how they plan to stay afloat in a sea full of competitors.

7 years ago

EVs could benefit grid operation

Smart charging will be the key to integrating electric vehicles (EVs) on to the power

7 years ago

Two million pensioners struggling on SVTs

Charities fear a health crisis is imminent, as a poll for comparison website Comparethemarket found

7 years ago

CCC report: the industry reacts

Published this week, the CCC report said the strategy contains a ‘welcome recognition’ of the

7 years ago

New MD for Bord Gáis Energy

Centrica executive Catherine O’Kelly is to take the helm at Bord Gáis Energy in September.

7 years ago

Have renewables got wind in their sails or are they heading for the compost heap?

In good news for the UK renewables market, Shell has announced it has signed a

7 years ago

Shell signs five-year solar deal with BSR

Shell has taken further strides into the energy supply market by signing a five-year power

7 years ago