Jane Gray

Do no harm: Investing for net zero

Doubling down on debt

Growing debt cloud looms over utilities

Local net zero progress meeting Whitehall stymie

There is a groundswell of believers in the need for a locally-led energy transition, but central government remains nervous of delegating authority or resource to city and regional leaders. This was the consensus of industry, policy, consumer advocacy and academic leaders at a round table hosted by Utility Week.

Delivering meaningful social outcomes – pointers for “purpose-led” utilities

Coronavirus has prompted utilities' leaders to take a fresh look at what it means to deliver on their social contract - but what should meaningful approaches to delivering positive outcomes like social and economic mobility for communities look like? Senior industry representatives and other experts shared some key considerations with Utility Week.

Equipping field workers for customer service

A webinar to explore the building blocks required for smart, customer-centric field operations in the UK utilities industry, including discussion of ideal operating models, necessary skill sets and the role of digital transformation.

Boosting social and economic mobility: utilities’ obligations and opportunities

A webinar to explore how the social and economic impacts of the pandemic are influencing responsible business actions and strategies in the utilities sector and beyond.

Northern Gas Networks: Transforming asset investment planning

Utility Week reviews the combination of asset management strategy overhaul and decision analytics which put Northern Gas Networks' RIIO2 business plan into a class of one.

Delivering empathy over digital channels

A webinar to explore the role of digital channels in delivering sensitive and empathetic service to customers, especially in a context of increasing consumer vulnerability and hardship

Unlocking the future for networks