Jane Gray

Eradicating SF6 – an essential step towards net zero emissions

Legacy of lockdown for customer experience

There’s no “new normal” yet for customer behaviours or engagement trends following lockdown-induced transformations on both fronts. The limbo is keeping customer experience leaders in the utilities sector on their toes, Jane Gray reports.

What can utilities learn from the insurance sector about productivity?

Insurance giant RSA knows what it’s like to feel the drag of legacy systems on its cost base and productivity potential. But a new approach to deploying work in its back office and optimising the capabilities of its employees has unlocked breakthroughs in efficiency and effectiveness.

Asset investment planning at Northern Gas Networks: Ramping up for RIIO-2 delivery

A webinar bringing insights into the ways in which asset investment planning technology supported the creation of Northern Gas Networks' industry leading business plan for RIIO-2 and how it will continue to support business plan delivery.

Optimising flexibility and productivity – the challenge for operations leaders post-Covid

A webinar to explore the challenges for utilities operations leaders in supporting increased levels of flexible working while also maximising productivity in the post-Covid environment. The event will feature lessons from the insurance sector as well as insights from utilities experts.

Build Back Better: A missed opportunity for institutional change?

Price controls based on cost-cutting are ‘incompatible’ with innovation

Flexible price controls will put stress on Ofgem machinery

Covid-19 has triggered 5 years-worth of digital change in months, says Centrica IT leader

The challenges raised by the pandemic have accelerated Centrica through its digital transformation strategy and prompted mass-adoption of new technologies which the company would otherwise have struggled to achieve in half a decade according to James Boswell, director global end user computing at the energy giant.

UKPN and SGN win big at Network Awards

Energy networks excellence celebrated at virtual awards ceremony