Jane Gray

Fresh election puts spotlight back on renationalisation

The announcement of a general election in December will put the spotlight back on Labour's plans for renationalisation. Firms should be ready to fight their corner, says Utility Week's Jane Gray.

We need more than green number plates

Things just got personal: the future of customer experience

Even with a wealth of new engagement tools companies can use to prove value to

Feeling the heat

Familiar face steps into the unknown at Ofgem

The appointment of Jonathan Brealey as the new chief executive of Ofgem seems unlikely to herald a drastic shift in direction of the regulator. But, despite his long association with the sector, Jonathan Brearley faces unpredictable challenges. Jane Gray discusses the implications of this key appointment.

Intelligent homes are our gateway to decarbonisation – and they will be powered by AI

Data scientist Dr Anthony Woolock explains why AI underpins the UK's ability to achieve its decarbonisation ambitions.

How to transform water efficiency with Artificial Intelligence

Southern Water's Ben Earl explains how the company is using AI to support a targeted approach to influencing customer behaviours and delivering much needed reductions in water usage.

Government should make smart metering mandatory

The smart meter rollout has become mired in controversy but behind it all is there a huge missed opportunity to make a very public commitment towards the net-zero emissions target? Jane Grey reflects on what leading commentators at Utility's Week's New Deal for Utilities debate had to say on the matter.

A Congress for climate and sustainability

Three ways AI will improve utility customer experiences

With customer expectations of convenience revolutionised in the era of Netflix and Uber, how should utility companies be responding, and what role can AI play?