Katey Pigden

Ofwat to imminently publish initial assessment of PR19 plans

Small energy supplier Our Power ceases trading

Ofgem’s safety net will be used for a second time already this year as small energy supplier Our Power has ceased trading.

Business Stream snaps up Kelda’s non-domestic customers

The customers of non-domestic water retailers Yorkshire Water Business Services (YWBS) and Three Sixty, which are both part of the Kelda Group, have been bought by Business Stream for an undisclosed sum.

Thames Water pays £80,000 for 2013 pollution incident

Thames Water will give £80,000 to the South East Rivers Trust to help make amends

Complaints to Bristol Water ‘remain cause for concern’

Bristol Water was one of three suppliers – including Southern Water and Surrey-based SES Water – challenged over their poor performance during 2017/18. All three were asked to provide the watchdog with quarterly reports highlighting what action they were taking to reduce complaints.

Yorkshire Water’s reservoir levels ‘closer to normal’

Yorkshire Water said the improved situation means the company no longer needs to pursue drought permits to reduce compensation flows from the region’s reservoirs. However, it is continuing with drought permits for two rivers, the Wharfe and the Derwent.

Water sector needs to go beyond delivering ‘invisible service’

Customer satisfaction in the water industry will not be achieved by simply “providing a largely invisible public service," Ofwat’s senior director of corporate communications has warned.

The energy market bids goodbye to another supplier

It hasn’t been the happiest of new years for the energy retail market, as the

Igloo Energy launches EV charging app to cut emissions

Challenger brand Igloo Energy is trialling a “smart technology” app to help reduce Tesla charging emissions by 20 per cent and make journeys “greener”.

Northumbrian Water hit with £500,000 drinking water fine

The Drinking Water Inspectorate (DWI) which brought the charges against the water company accused Northumbrian Water of “cutting corners”.