Katey Pigden

Water companies in the doghouse

Water companies are coming under increasing pressure to deliver great service to customers – the

Roundtable: Playing to win – changing business models for competitive advantage

Scottish Water awards Wrekin manhole cover contract

Water firms submit ‘Beast from the East’ improvement plans

Water companies across England and Wales will submit plans to Ofwat today (28 September) that detail how they intend to address the shortcomings identified in their handling of the “Beast from the East”.

CCWater calls for innovation to protect vulnerable customers

The Consumer Council for Water (CCWater) suggests “collaboration, communication and consistency” are three key ways water companies can improve how they deliver priority support to consumers in vulnerable circumstances.

Four energy companies under scrutiny for complaints

The regulator has opened compliance cases into First Utility, Ovo Energy, Utilita and Scottish Power after carrying out its bi-yearly complaints handling survey.

Northumbrian Water explores virtual incident response idea

Northumbrian Water is working with Newcastle University on a virtual system, which could help protect people and the environment during an incident.

Ofgem orders Npower to participate in collective switch trial

The regulator wants the supplier to "cooperate fully" in the trial, which it says could help thousands of customers save hundreds of pounds by switching to a better deal.

The PR19 rollercoaster sets off

Business plans for PR19 have been a long time in the making but, for now

CCWater scolds three companies for customer complaints

Southern Water, Bristol Water and SES Water have all been warned to improve their customer service and will be required to show what action they are taking to reduce complaints.