Lucinda Dann

British Gas invests £50m in customer service

Smart Energy GB highlights barriers to smart meter benefits

Suppliers commit to faster switching for customers with PPM debt

First Utility tells CMA white label deals are ‘anti-competitive’

Independent energy supplier First Utility has raised concerns with the Competition and Markets Authority (CMA) that white label energy deals are anti-competitive, providing the big six with an extra tariff.

Fifth of business people in the dark over energy bills

Switching not the answer as customers value communication over price

Public concern over energy security is waning, says Decc

Consumers prefer digital interaction with utilities

Decc urges customers to take advantage of quicker switching

Scottish homes still without power after ‘atrocious’ weekend weather