Nadine Buddoo

Floating solar farm under construction on Lancaster reservoir

Thames Water publishes environmental, social and governance statement

Do energy suppliers treat complaints too casually?

Latest figures from Ofgem show that only a third of customers who make a complaint are happy with the response they get from their supplier. Nadine Buddoo reports.

Mapping underground utility infrastructure

Many utility assets are buried, but exactly where they are and how they intersect with other infrastructure beneath the surface is unclear.

Utilities sector sees dip in customer satisfaction

The Institute of Customer Service has released its latest Customer Satisfaction Index (UKCSI) which shows

Foresight Solar Fund eyes £55m solar acquisition

Foresight Solar Fund has raised more than £48 million through a share placing to help fund the acquisition of 18 operational solar assets in the UK.

Fitch downgrades three water holding companies

Osprey Acquisitions (Anglian Water), Kelda Finance (Yorkshire Water) and Greensands UK (Southern Water) have received revised outlooks from Fitch Ratings, which has downgraded them from stable to negative.

Government set to miss 2030 target for fuel poor homes

The government set out its target for delivering energy efficiency measures in its 2015 Fuel Poverty Strategy. According to a report by think-tank IPPR, failure to reform policies will see the government miss this energy target by at least 60 years.

Cadent’s new customer engagement chair calls for members

Gas distribution company Cadent has appointed Zoe McLeod to chair its newly established Customer Engagement Group (CEG).

Water retailers risk backlash over poor complaints handling

Water retailers must address the causes behind complaints arising during the first year of supplier switching or face a backlash from business customers, the Consumer Council for Water (CCWater) has warned.