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Exclusive research: What voters want from utilities

With a general election just around the corner, an exclusive Utility Week poll conducted by Harris Interactive reveals what the voters really think of utilities, and the political initiatives being aimed at them.

Will Wizard work magic in AMP7?

“Bagging-off” technology for under-pressure applications was first developed in the UK gas sector by British

Uberizing the utilities sector in the fourth industrial revolution

Today’s consumers are accustomed to the customer experiences delivered by the likes of ­Deliveroo, Amazon Prime and Uber. They want real-time transparency, two-way ­communication and for services to revolve around their needs. Welcome to ­Customer Experience 4.0.

Winning in an increasingly dynamic market

Innovation has impacted a range of sectors, and energy is no exception; currently the sector is facing one of its biggest challenges yet as customers wake up from widespread inertia, spurred on by the evolution of price-­comparison/auto-switching services and changing consumer expectations.

Meeting high expectations

In pole position for profit

Clean transport: gathering speed

Don’t leave customers out in the cold with bad communications

Playing digital catch-up

We cannot afford to squander another year with inaction

Reinstatement of the Capacity Market may be welcome news for the energy industry, but political uncertainty continues to distract from the real issue that needs to be tackled: achieving net-zero carbon emissions, says Energy UK chief executive, Lawrence Slade.