paulnewton

A smart world needs the right data

Put simply, the smart energy system of the future will be developed on the foundations

Expert view: Customers don’t think in sectors, so utilities shouldn’t either

Consumers are transferring their customer experience expectations across all of the brands they interact with.

‘Customer first’ operations

As with any regulated industry, there is ongoing pressure on water companies to deliver good

What 2019 holds for utilities

What Royal Mail can teach water companies

At first glance, Royal Mail doesn’t have much in common with a water company. But

Will it be another deadly winter for those in fuel poverty?

Chief executive’s view: Chris Earle, Verastar

The opportunities offered by deregulation have shaped Verastar over the past 20 years. The business

Look at the bigger picture

We’re all prosumers now. We don’t just sit back and consume music, film or news,

Chief executive’s view: Chris Train, Cadent

When it comes to explaining what Cadent does, it is easy to start with a

All UK homes and business can use water more efficiently

Waterwise was delighted to launch its Waterwise Water Efficiency Strategy 1 year on – how