paulnewton

Should collections departments be considering a ‘digital first’ approach?

Leveraging digital intelligence by combining talent and technology

Utility companies are facing increasing scrutiny from regulators over their operational resilience and customer service.

Get customers on your side

Beyond the focus on resilience at PR19, water is becoming more and more recognised as

Chief executive’s view: Matthew Wright, UK managing director, Ørsted

Climate change is one of the most profound challenges of our time. A decade on

Smart meters are not just about saving money

Over the past 12 months, smart meters have come in for increasing criticism. While various

Meeting the data-hungry demands of RIIO2

Competition from “digital disruptors”, prolonged economic uncertainty and the move to greener energy sources all

Customer support should be targeted at the most vulnerable customer groups

Spotting the signs of energy theft

Energy theft is a growing problem. While there’s certainly a lot of great work being

There must be better support for vulnerable customers

As a sector, can we truly claim to offer an effective service for our more

The water sector needs its own ‘iPhone moment’