paulnewton

Expert view: Introducing the ‘Substations of the Future’ competition

Creating a fourth payment option for energy suppliers

Biodiversity Net Gain – overview and opportunities

Innovation in the Pipeline

Leak detection technology heading in a new and exciting direction

Tech Talk: Taming faults to support the transition to net zero

Optimising address data to drive efficiency

Catch 2050: investing for net zero

Fighting an invisible enemy: consumer debt and utilities

0 to 60: Speed of change to accelerate in asset planning and fieldwork

No going back: the pandemic year that shook up utility customer services

The pandemic ushered in a huge change in utility customer services culture at a pace which could not have been predicted. The new Insight Report from Utility Week uncovers the short-term tactics that companies deployed and considers how these can be honed into longer-term strategies to improve customers’ experience and company efficiency.