paulnewton

The customer contact moments that matter

When it comes to smart meters, the devil’s in the data

I am the customer: Jeremy Nicholson

Will low gas prices mean a resurgence of CCGTs?

Get on board with off-site contact centres

How far can Ofgem be changed without falling foul of the EU?

Pipe up: addressing the peaks and troughs of AMP cycles

“The investment peaks and troughs of the five-year AMP cycle have cost up to 40,000 jobs and seen skills lost.”

Investor view: the good news story about nuclear power

I am the customer: Richard Lloyd

Event: Utility Week Live – a first look