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Speaker’s corner: David Bird, customer service director, Eon

The pros and cons of principles-based energy regulation

Responding to a crisis in a world with many communications channels

The real-world benefits of virtual reality training

Owen Paterson gives renewables a tanning

Pipe up: mapping out your defences

“Climate change will lead to a rise in infrastructure assets exposed to flooding, coastal erosion and subsidence”

I am the customer: Andrew Bainbridge

Water supply security

Smart grid deployment across Europe

Mistrust is a barrier to customer service