Ruth Williams

CMA cases informing PR24 approach to engagement

Business Stream prepares backstop against coronavirus losses

Scottish Water has made financial support of up to £88 million available to Business Stream to mitigate the impact of coronavirus. It comes as the water retailer reported an operational loss of £14 million for 2019/20, down from a profit of £0.3 million the previous year.

Sharp rise in water retailer complaints

Despite efforts to protect non-household water customers from bills during lockdown a sharp rise in complaints to the watchdog over the summer shows many businesses were unhappy with the service from their retailer

Customer service leads South East digital upgrade

South East Water has moved its customer service systems to a cloud platform that allows it to build apps for ease of interaction with billpayers

Call for water sector ‘environmental contract’

Waterwise launches new year pledge

Waterwise is asking people to start the new year with a pledge to use less water throughout January to encourage long-term changes to habits.

Smart meters ‘can be eyes and ears of water network’

Ofwat has named smart networks as an area of focus for the next AMP cycle to bring step change in water companies' service. Engineering and analysis experts from Enzen talk to Utility Week about the advantages data could bring

Ofwat consults on the water sector of the future to inform PR24

With the water sector less than a year into enacting PR19 business plans, Ofwat has reached out to stakeholders for input on the framework for the next price review. It asks what the sector should look like by 2040 and how to get there considering climate change, investment, affordability and resilience.

Tideway completes 80% of tunnelling

EAC launches inquiry into river health

A parliamentary committee on river pollution has launched an inquiry into a range of issues - from inland bathing waters to the efficacy of Ofwat’s regulation and the cost of reducing storm overflows.