Ruth Williams

Drought rating labels proposed for gardens

Byatt: Time to stop ‘dithering’ and do it right

Six things energy networks need water companies to challenge at the CMA

‘Customers are for life, not just for a price review’

PR19 has been the water sector's most customer-focused ever with more than five million people involved in the writing of the business plans. CCWater and Ofwat discuss how the research should be used as an opportunity to learn more about customers, not as a box-ticking exercise

Environment Bill returned to parliament

Anglian completes first stage of drought resilience scheme

Affinity gets to grips with PCC and leakage

PR19: Severn Trent is first company to accept final determination

KPMG director says PR19 will be a ‘diet for fat cats’

Customer satisfaction leader shares secrets to success