Ruth Williams

Renationalisation not a concern at UU

On the back of strong financial performance at United Utilities, chief executive Steve Mogford talks to Utility Week about how the company has transformed itself into one of the best in the sector and why he isn't losing sleep over renationalisation

H3O: Looking to the future

H3O: Commitment issues

H3O: Raising standards and putting customers first – victories for privatisation

H3O: Water UK reflects on 30 years of investment

Michael Roberts, chief executive of trade body Water UK, reflects on what investment has meant for everything from seahorses to the health of waterways over the past 30 years.

Record number of UK beaches classified ‘excellent’

Severn Trent launches chatbot

Severn Trent has launched an extra channel for customers to communicate with the company. Its online service called Juno can answer simple queries and will learn as it does

Ofwat modifies water licences to let companies cover costs

Northumbrian takes Innovation Festival global

Northumbrian Water has announced its fourth Innovation Festival will take place in July next year with an ambition to hack and sprint 24-hours a day with teams in Australia and the US. Festival founder Nigel Watson tells Utility Week about the progression of ideas and the value investing in innovation has brought.

Better data is key to improving leakage

Leakage targets have been set by Ofwat to see a country-wide reduction of 17 per cent and some companies tasked with up to 25 per cent. A new report, available exclusively to Utility Week members, looks at how the sector is approaching the issue and some of the lessons learnt to date.