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Utilities could, and should, empower frontline staff so they can listen to customers and offer
6 years ago
Around a third, 32 per cent of respondents to our New Deal campaign survey, felt utilities should be nationalised, although almost a quarter, 23 per cent, were undecided. Read the full report here.
Business energy switching gets less attention than the domestic market, but things are changing with calls for more regulation and an Ofgem review on the cards, reports Rachel Willcox.
Last November European courts took everyone by surprise by suspending the UK’s capacity market on
The prospect of tighter regulation of third party intermediaries in the business energy market has been broadly welcomed by experts, amid criticism that self-regulation has failed.
“Data capture and analysis has been vital in providing insight for a project like Open
As we near the second anniversary of the opening of the retail water market in England,
The finalists of the Gas Industry Awards 2019 have been announced. Having deliberated over nearly
These days supermajor Royal Dutch Shell's commercial message to the public is moving on fast from just forecourts, with the rebranding of First Utility as Shell Energy.
Indeed it was dismissed by some industry observers as “window dressing” and “more unwelcome uncertainty”