With inflation and falling real incomes upping the pressure on consumer finances, households have become more engaged with their domestic bill data than ever before. Although data can be used as a tool to help consumers, there are concerns that it is still seen by some as a commodity needing to be closely guarded. Writing for Utility Week Duncan McCombie, chair of National Grid Electricity Distribution’s customer engagement group and chief executive of YES Energy Solutions, stresses the importance of a whole system approach to data and the need to avoid silos.
Beware the siloed approach to data
