Switching between suppliers can no longer be relied upon to drive change and improvement in the energy retail sector, Ofgem’s chief executive has stated. Speaking at the Future of Utilities Summit in London on Monday (21 November), Jonathan Brearley said high prices and volatility in the international gas market, as well as the shift to a low-carbon energy system with more frequent changes in supply, demand and therefore prices, means a new retail model is needed.
Brearley: We cannot rely on switching to drive improvements
