Bulb is to pay £1.76 million after failing to comply with Ofgem’s rules in three separate areas, including overcharging customers, over a three-year period. In total almost 61,800 customers were affected on issues such as switching, being overcharged and issues with the priority services register (PSR) between 2017 and 2020.
Bulb to pay £1.76 million over customer failings
