Standard content for Members only
To continue reading this article, please login to your Utility Week account, Start 14 day trial or Become a member.
If your organisation already has a corporate membership and you haven’t activated it simply follow the register link below. Check here.
Scottish water retailer Business Stream has appointed a new director of customer operations as it gears up for the opening of a competitive water market in England.
Charlene Wallace, the former customer services director at Monarch Airlines, will oversee teams responsible for customer service, metering and billing, and data.
The Water Bill is expected to receive Royal Assent at Westminster in April, thereby paving the way for the opening of a competitive water retail market in England from 2017.
Mark Powles, chief executive of Business Stream, said: “Charlene brings a wealth of experience and history of innovation with her to Business Stream, and will play a key role in our expansion to new markets. She understands our vision of becoming the gold standard for customer service and is already contributing to this with fresh insights on a range of areas we are addressing.”
Please login or Register to leave a comment.