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Business Stream extends House of Fraser deal

Business Stream has extended a deal to supply water services to 11 House of Fraser stores in England.

Last year the retailer switched to Business Stream for three of its flagship stores and will now add eight more including branches in Guildford, Huddersfield and London Baker Street.  

The deal comes ahead of full competition in the non-domestic English water market from April 2017.

Business Stream chief executive Jo Dow said: “We’re delighted that our partnership has been extended following the successful implementation of a range of water efficiency measures designed to support House of Fraser’s ambitious sustainability goals.

“It is very positive news as we gear up to welcome more new customers when the English water market fully opens for competition next year. We are very confident that we can reduce water usage and the associated costs for other businesses as we have done for House of Fraser and many of our other customers across the UK.”

The arrangement provides wider support on water management across the whole company to help it understand its water usage and improve efficiency, and a validation exercise to ensure accuracy of historic water billing for all of it sites.

The Scottish water supplier has also been installing automated meter readers (AMRs) into stores across England to measure water consumption every 15 minutes and allow for more accurate billing and identification of problems.

The move is another step in Business Stream’s plan to strengthen its position in the English water market and it follows the company’s acquisition of Southern Water’s non-domestic customer base last month, following the English company’s decision to exit the retail market.