A “pioneering” partnership between gas network Cadent and fuel poverty charity National Energy Action (NEA) has kept more than 1,400 vulnerable households on supply following a disconnection. Under the Reactive Response programme vulnerable customers who have had their gas supply disconnected on safety grounds and are unable to afford the repair costs can be immediately referred to NEA by a Cadent engineer. The charity can then provide the funding to help reinstate their supply.
Cadent scheme sees 1,400 kept on supply after disconnection
