Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

An invisible vulnerability | How utilities support people with kidney disease

12 months ago

Weekend press: Ovo to explore options including sale

12 months ago

Retailers and consumer groups keep pressure on Ofgem to retain BAT

1 year ago

LAEPs must link up to cut cost of grid upgrades

1 year ago

Next government urged to fast track long-awaited bill support consultation

1 year ago

Greg Jackson slams ‘terrible’ Citizens Advice star ratings

1 year ago

South West lifts boil notice for 900 more properties

1 year ago

More stringent cap on operating costs could push suppliers to cut back services

1 year ago

Switching falls to lowest level in a year

1 year ago

Declining customer service scores strengthen case for consumer duty  

1 year ago

Weekend Press: Miliband vows to scrap 2035 ban on new gas boilers

1 year ago

Dos and don’ts for the market facilitator

1 year ago

Octopus to repay £3bn in costs related to Bulb acquisition

1 year ago

Half of Brits seek cheaper energy tariffs

1 year ago

Water companies expected to lodge record number of appeals at PR24

1 year ago

Utility Warehouse CEO: We won’t follow Octopus’ example on growth

1 year ago

Reform’s £30bn net zero claim piles pressure on Tories to soften stance

1 year ago

Ofgem to extend bad debt support provision in price cap

1 year ago

Weekend Press: Lib Dems use dirty water scandal to target seats in Blue Wall

1 year ago

Thousands still boiling water one month after Devon parasite outbreak

1 year ago

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