Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

10 months ago

‘Why is Boris Johnson on the PSR?’

10 months ago

Smart meter installations fall to lowest level in years

10 months ago

Trust in water sector hits all-time low

10 months ago

Local energy plans must be funded to ensure a just transition

10 months ago

Latest

An invisible vulnerability | How utilities support people with kidney disease

9 months ago

Weekend press: Ovo to explore options including sale

9 months ago

Retailers and consumer groups keep pressure on Ofgem to retain BAT

9 months ago

LAEPs must link up to cut cost of grid upgrades

9 months ago

Next government urged to fast track long-awaited bill support consultation

9 months ago

Greg Jackson slams ‘terrible’ Citizens Advice star ratings

9 months ago

South West lifts boil notice for 900 more properties

9 months ago

More stringent cap on operating costs could push suppliers to cut back services

9 months ago

Switching falls to lowest level in a year

9 months ago

Declining customer service scores strengthen case for consumer duty  

9 months ago

Weekend Press: Miliband vows to scrap 2035 ban on new gas boilers

9 months ago

Dos and don’ts for the market facilitator

9 months ago

Octopus to repay £3bn in costs related to Bulb acquisition

9 months ago

Half of Brits seek cheaper energy tariffs

9 months ago

Water companies expected to lodge record number of appeals at PR24

9 months ago

Utility Warehouse CEO: We won’t follow Octopus’ example on growth

9 months ago

Reform’s £30bn net zero claim piles pressure on Tories to soften stance

9 months ago

Ofgem to extend bad debt support provision in price cap

9 months ago

Weekend Press: Lib Dems use dirty water scandal to target seats in Blue Wall

9 months ago

Thousands still boiling water one month after Devon parasite outbreak

9 months ago

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