Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Five things you need to know about digital billing and payments

1 year ago

Calls for water efficiency ‘propaganda’ to cut usage

1 year ago

More than 5m in debt to energy supplier

1 year ago

Tariff mandate mooted to replace standing charges

1 year ago

British Gas labels Which? as ‘behind the curve’ after rock bottom ranking

1 year ago

More than 2.2m sign up to Demand Flexibility Service

1 year ago

Switching sees ‘slow and uncertain rise’ in 2023

1 year ago

Government urges consumers to apply for WHD before deadline

1 year ago

Wave launches consumption alerts to tackle leaks

1 year ago

‘Crowded meter room’ solution aims to boost smart meter uptake

1 year ago

‘Seismic shift’ needed to break smart meter ceiling

1 year ago

One in five Brits still flush wet wipes

1 year ago

Novel tariffs to be trialled across water sector

1 year ago

Time for more science in employee engagement

1 year ago

Charity ‘forced to take action’ over government’s support failings

1 year ago

Millions turn down heating despite health risks

1 year ago

All Portsmouth Water customers to have smart meter in eight years

1 year ago

Ofgem slammed for allowing forced PPM installs before publishing review

1 year ago

Digital experiences – the direction of travel in energy and water utilities

1 year ago

PPM self-disconnections rise by 650% since crisis began

1 year ago

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