Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Five things you need to know about digital billing and payments

2 years ago

Calls for water efficiency ‘propaganda’ to cut usage

2 years ago

More than 5m in debt to energy supplier

2 years ago

Tariff mandate mooted to replace standing charges

2 years ago

British Gas labels Which? as ‘behind the curve’ after rock bottom ranking

2 years ago

More than 2.2m sign up to Demand Flexibility Service

2 years ago

Switching sees ‘slow and uncertain rise’ in 2023

2 years ago

Government urges consumers to apply for WHD before deadline

2 years ago

Wave launches consumption alerts to tackle leaks

2 years ago

‘Crowded meter room’ solution aims to boost smart meter uptake

2 years ago

‘Seismic shift’ needed to break smart meter ceiling

2 years ago

One in five Brits still flush wet wipes

2 years ago

Novel tariffs to be trialled across water sector

2 years ago

Time for more science in employee engagement

2 years ago

Charity ‘forced to take action’ over government’s support failings

2 years ago

Millions turn down heating despite health risks

2 years ago

All Portsmouth Water customers to have smart meter in eight years

2 years ago

Ofgem slammed for allowing forced PPM installs before publishing review

2 years ago

Digital experiences – the direction of travel in energy and water utilities

2 years ago

PPM self-disconnections rise by 650% since crisis began

2 years ago

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