Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Hybrid heating trial finds consumers willing to replace gas boiler with heat pump

Four out of the five participants in a hybrid heating trial conducted by the Energy Systems Catapult have expressed willingness to remove their gas boiler and rely entirely on a heat pump if they could buy heat as a service. They said fixing the costs of their heating would give them the confidence to leave their heating on for the longer periods of time a heat pump would need to warm their home.

6 years ago

Squaring the circle: Building consumer trust in a time of change

From auto-switching services to heat networks and electric vehicles (EVs), Matthew Vickers, chief executive at the Energy Ombudsman, highlights how the consumer relationship with energy and the energy market is changing. Vickers sets out his guiding principles to handling complaints following a merger or acquisition.

6 years ago

Why 5G can unlock the smart grid

6 years ago

Regional Growth & Utilities: Generating change

6 years ago

A fair deal for poor households

6 years ago

Can Centrica be saved?

Even by the recent catalogue of corporate woes, Centrica’s announcement earlier this month that it had plunged into a loss of more than £1 billion must have been hard to take for outgoing CEO Iain Conn. As further heavy losses for 2019 continue to put the spotlight on the British Gas owner, Adam John looks at the direction of travel now for the energy leviathan and who might be the person to lead it.

6 years ago

Green tariff pledge ‘natural step’ for Scottish Power

6 years ago

Weathering the storm

Gale force winds and a deluge of rain have battered the UK over the past few weeks but thanks to the efforts of staff across the utilities sector, power interruptions have been limited. Paul Fidler, director of operations at the Energy Networks Association, highlights how joined up working has kept the lights on in very difficult conditions.

6 years ago

Almost 450,000 make electricity switch in January

Figures published by Energy UK show a 17 per cent year-on-year increase in customers switching supplier last month. Energy UK also issued an update on how deals such as Ovo buying SSE's retail arm will affect future figures.

6 years ago

CCW issues advice on stamping out billing complaints

6 years ago

Six big tech questions for 2020

6 years ago

Ofgem investigates WPD over approach to vulnerable customers

Ofgem has launched an investigation into Western Power Distribution’s (WPD) obligations to its priority service register customers. WPD is the network operator which covers the Midlands, South Wales and the South West.

6 years ago

‘Levelling up’ is still firmly on the agenda

Yet while news of the departure of Andrea Leadsom as business secretary, and the sacking

6 years ago

Ofwat revokes Tor Water licence

6 years ago

Challenging PR19: Where CMA appeals can be won or lost

With a record number of appellants requesting referrals from Ofwat to the Competition and Markets Authority for their PR19 business plans, Utility Week gathers expert views on the areas most likely to feature in the appeals.

6 years ago

Plans for £1.2bn weather ‘supercomputer’ as utilities grapple with storm aftermath

As utility companies pick up the pieces from a second consecutive weekend of extreme weather, the government has promised to strengthen the country’s resilience by investing £1.2 billion in the world’s most advanced weather and climate forecaster. Utility Week gauges reaction to the project and rounds up how companies have responded to the damage caused by Storm Dennis

6 years ago

Portsmouth hits back at ‘inference of overcharging’

6 years ago

Anglian stands firm on investment over bill cuts

6 years ago

Ofwat: Companies must prove appeals are about customers not profits

6 years ago

Anglian and Northumbrian appeal to CMA

Anglian and Northumbrian's decisions to ask Ofwat to refer their final determinations to the CMA have taken the number of appeals to an unprecedented four. Meanwhile, Thames has said that while it “carefully considered” a CMA referral, it ultimately judged that this would be a “significant management distraction” at a key time. Southern also "reluctantly" accepted Ofwat's terms.

6 years ago

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