Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Supplier performance dips as star rating methodology changes

11 months ago

More than 200,000 properties lose power during festive storms

11 months ago

Ofgem weighs in on EDF billing row with famous artist

11 months ago

Octopus settlement error costs other suppliers £50m

11 months ago

Ofwat: Customer service still has a long way to go

11 months ago

ESO: We need to step back from flexibility at some point

11 months ago

Ofwat to introduce consumer licence condition in months

11 months ago

Affinity’s CEO calls for water scarcity to be on national agenda

11 months ago

Ofwat demands vulnerability plans from water companies

11 months ago

Thames names former Centrica boss as CEO

11 months ago

Navigating the maze of PSR forms

11 months ago

Water bill support missed by 2 million

11 months ago

The Utility Week Awards was a night to remember

The Utility Week Awards was a night to remember

11 months ago

Unlimited pollution fines come into force

11 months ago

Are customer emails a thing of the past?

11 months ago

Concerns Ofgem’s competition framework is too arbitrary  

11 months ago

Thousands of eligible households miss out on WHD

11 months ago

Accelerating the net zero transition at a local level

11 months ago

Call for crackdown on rogue heat pump installers

11 months ago

Southern begins £30m sewerage upgrades

12 months ago

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