Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

10 months ago

‘Why is Boris Johnson on the PSR?’

11 months ago

Smart meter installations fall to lowest level in years

11 months ago

Trust in water sector hits all-time low

11 months ago

Local energy plans must be funded to ensure a just transition

11 months ago

Latest

Supplier performance dips as star rating methodology changes

1 year ago

More than 200,000 properties lose power during festive storms

1 year ago

Ofgem weighs in on EDF billing row with famous artist

1 year ago

Octopus settlement error costs other suppliers £50m

1 year ago

Ofwat: Customer service still has a long way to go

1 year ago

ESO: We need to step back from flexibility at some point

1 year ago

Ofwat to introduce consumer licence condition in months

1 year ago

Affinity’s CEO calls for water scarcity to be on national agenda

1 year ago

Ofwat demands vulnerability plans from water companies

1 year ago

Thames names former Centrica boss as CEO

1 year ago

Navigating the maze of PSR forms

1 year ago

Water bill support missed by 2 million

1 year ago

The Utility Week Awards was a night to remember

The Utility Week Awards was a night to remember

1 year ago

Unlimited pollution fines come into force

1 year ago

Are customer emails a thing of the past?

1 year ago

Concerns Ofgem’s competition framework is too arbitrary  

1 year ago

Thousands of eligible households miss out on WHD

1 year ago

Accelerating the net zero transition at a local level

1 year ago

Call for crackdown on rogue heat pump installers

1 year ago

Southern begins £30m sewerage upgrades

1 year ago

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