Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Supplier performance dips as star rating methodology changes

2 years ago

More than 200,000 properties lose power during festive storms

2 years ago

Ofgem weighs in on EDF billing row with famous artist

2 years ago

Octopus settlement error costs other suppliers £50m

2 years ago

Ofwat: Customer service still has a long way to go

2 years ago

ESO: We need to step back from flexibility at some point

2 years ago

Ofwat to introduce consumer licence condition in months

2 years ago

Affinity’s CEO calls for water scarcity to be on national agenda

2 years ago

Ofwat demands vulnerability plans from water companies

2 years ago

Thames names former Centrica boss as CEO

2 years ago

Navigating the maze of PSR forms

2 years ago

Water bill support missed by 2 million

2 years ago

The Utility Week Awards was a night to remember

The Utility Week Awards was a night to remember

2 years ago

Unlimited pollution fines come into force

2 years ago

Are customer emails a thing of the past?

2 years ago

Concerns Ofgem’s competition framework is too arbitrary  

2 years ago

Thousands of eligible households miss out on WHD

2 years ago

Accelerating the net zero transition at a local level

2 years ago

Call for crackdown on rogue heat pump installers

2 years ago

Southern begins £30m sewerage upgrades

2 years ago

Load More