Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

11 months ago

‘Why is Boris Johnson on the PSR?’

11 months ago

Smart meter installations fall to lowest level in years

11 months ago

Trust in water sector hits all-time low

11 months ago

Local energy plans must be funded to ensure a just transition

11 months ago

Latest

Utilities ‘leaking’ £3bn in annual revenue

1 year ago

Anglian customers ‘angry’ E. coli information was withheld

1 year ago

Water customer complaints process gets overhaul

1 year ago

Thames: We started too late to meet PR19 commitments

1 year ago

Energy retailers to join shared PSR in Q1 2024

1 year ago

Utilita sees 800% jump in support credit payments

1 year ago

Ofgem to probe supplier treatment of microbusinesses

1 year ago

Why the energy industry can be the levelling up lever

1 year ago

Ministers have ‘broken promise’ over social tariff

1 year ago

Ofgem confirms January price cap increase

1 year ago

Government calls for shared multi-sector PSR

1 year ago

October best month for smart installations in 2023

1 year ago

Smart meter deadline in 2025 is ‘not helpful’

1 year ago

Utility Warehouse co-CEO steps down

1 year ago

Cable defect monitoring: How AI is making networks healthier

1 year ago

Energy minister resisted PPM ban days before practice paused

1 year ago

The nightmare before winter: Under the micro-scope

1 year ago

Utilita calls for networks to bear standing charge burden

1 year ago

Energy is ‘becoming a luxury’ for millions

1 year ago

Cracked pipe hits United Utilities profits

1 year ago

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