Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Utilities ‘leaking’ £3bn in annual revenue

12 months ago

Anglian customers ‘angry’ E. coli information was withheld

12 months ago

Water customer complaints process gets overhaul

12 months ago

Thames: We started too late to meet PR19 commitments

12 months ago

Energy retailers to join shared PSR in Q1 2024

12 months ago

Utilita sees 800% jump in support credit payments

12 months ago

Ofgem to probe supplier treatment of microbusinesses

12 months ago

Why the energy industry can be the levelling up lever

12 months ago

Ministers have ‘broken promise’ over social tariff

12 months ago

Ofgem confirms January price cap increase

12 months ago

Government calls for shared multi-sector PSR

12 months ago

October best month for smart installations in 2023

12 months ago

Smart meter deadline in 2025 is ‘not helpful’

12 months ago

Utility Warehouse co-CEO steps down

12 months ago

Cable defect monitoring: How AI is making networks healthier

12 months ago

Energy minister resisted PPM ban days before practice paused

12 months ago

The nightmare before winter: Under the micro-scope

12 months ago

Utilita calls for networks to bear standing charge burden

12 months ago

Energy is ‘becoming a luxury’ for millions

12 months ago

Cracked pipe hits United Utilities profits

1 year ago

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