Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Utilities ‘leaking’ £3bn in annual revenue

2 years ago

Anglian customers ‘angry’ E. coli information was withheld

2 years ago

Water customer complaints process gets overhaul

2 years ago

Thames: We started too late to meet PR19 commitments

2 years ago

Energy retailers to join shared PSR in Q1 2024

2 years ago

Utilita sees 800% jump in support credit payments

2 years ago

Ofgem to probe supplier treatment of microbusinesses

2 years ago

Why the energy industry can be the levelling up lever

2 years ago

Ministers have ‘broken promise’ over social tariff

2 years ago

Ofgem confirms January price cap increase

2 years ago

Government calls for shared multi-sector PSR

2 years ago

October best month for smart installations in 2023

2 years ago

Smart meter deadline in 2025 is ‘not helpful’

2 years ago

Utility Warehouse co-CEO steps down

2 years ago

Cable defect monitoring: How AI is making networks healthier

2 years ago

Energy minister resisted PPM ban days before practice paused

2 years ago

The nightmare before winter: Under the micro-scope

2 years ago

Utilita calls for networks to bear standing charge burden

2 years ago

Energy is ‘becoming a luxury’ for millions

2 years ago

Cracked pipe hits United Utilities profits

2 years ago

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