Customers

Latest PPM warrant backlash prompts call for further change

Minister promises hydrogen village decision before Xmas

Government awards £65m to green heating projects

Ofwat approves retail code changes

Water regulator Ofwat has approved changes to the wholesaler, retailer code that will simplify processes for business customer disconnections and tariff alteration requests. As part of work undertaken by MOSL, multiple similar approaches are to be streamlined to make it consistent for customers and trading parties.

Restoring trust in utilities using multi-channel comms: A guide

Government urged to introduce ’emergency energy tariff’

Scottish Water CEO: We must heed underinvestment lessons from England

Ofgem to introduce monitoring for price cap exempt tariffs

EDF and Ovo weigh in on Utilita CMA appeal

Octopus CEO: DFS was best driver of smart meter uptake

A quarter of customers cannot repay energy debt

MPs urged to investigate Scottish Power PPM warrants

Davy: CSOs weren’t talked about five years ago

Flexibility in water regulation is required to ensure companies can react to evolving consumer expectations such as sewer overflows, Susan Davy, head of Pennon has argued. She noted that overflows, which politicians and regulators made an investment priority for water and sewerage companies, were not being talked about five years ago when plans for PR19 were being made.

Thames ring-fences extra £500k for vulnerability support

Thames is dedicating £500k through its Trust Fund initiative to support financially vulnerable households in London and the Thames Valley. This includes £400k in grants to debt and money advice services across the region and £100k to a household pot that customer service employees can direct billpayers to.

Financing doubts cast over water company business plans

Financing of water company plans for 2025-30 is reliant on huge sums of equity being put forward by investors at a time when returns are squeezed and the sector faces myriad performance challenges. For these reasons attracting the investment needed may be tougher than previous AMPs, analysts have warned.

Water bills deemed unfair, yet affordable

Scottish Power granted PPM warrants

Ofgem slams Utilita’s ‘ill-founded’ CMA appeal

Ofgem rejects smart meter data sharing proposal

Lords call for ‘single, powerful regulator’ for water sector