Customers

NHS fuel poverty omission is ‘missed opportunity’

Just 11% trust energy firms on sustainability

Beware the siloed approach to data

Octopus CEO: I considered stopping selling gas

Wind capacity outstrips gas for the first time

Water companies urged to ditch ‘impenetrable’ reports

Dogs used to intimidate customer during PPM install

Ofgem strengthens PPM protections for customers

Councils risk being left behind on net zero

Energy suppliers cannot support vulnerable on their own

NHS warm homes trial boosts appetite for energy efficiency

Ofgem to expand PPM ‘do not install’ remit

Rural residents blighted by rats in their water supply

People living in rural communities are forced to deal with rats, tadpoles and brown bath water on a daily basis because they are not connected to a mains water supply, MPs have heard. The blight of rural communities was raised in a Westminster Hall debate in which the government came under fire for failing to support those living in properties without a water mains connection. MP Simon Clarke proposed new legislation and called on Defra to fund connections in exceptional circumstances.

Two-thirds of UK residents have experienced a power cut

The energy debt dam will burst

Ofwat seeks net zero innovations

Ovo urges standing charge reprieve for vulnerable

Octopus takeover of Shell will be firmly in CMA’s sights

Heat pump rollout must not undermine insulation drive

Compensation rules tightened for slow switches