Customers

Ofgem seeks views on how to ramp up domestic flexibility

Why financial support this winter makes sense

Octopus calls for cap on energy broker commissions  

Record year for Britain’s flexibility markets

Energy advice schemes receive £20m funding

Customers switching suppliers at highest level since crisis

Weekend press round-up: Ofgem chief calls on ministers to rethink energy price caps

Social energy tariff still ‘under serious consideration’

Government’s community energy fund ‘falls short’  

Octopus to offer free energy to consumers

Thames to reveal new turnaround plan

Playing off billpayers against taxpayers is ‘zero sum game’

Call to ditch price cap and introduce a social tariff

Energy retailers could make £1.7bn profit over next year

Don’t kick the can down the road on smart water metering

Octopus objects to additional bad debt allowance in PPM cap

How to shut down a gas network

Shock tactics needed to provoke behaviour change

To effectively help people change how they use water, messaging should be "serious and potentially shocking" to convey the starkness of water shortages, research by CCW has shown. It reviewed public reaction to a range of tones and styles to encourage people to change their behaviour.

Octopus dominates energy supplier star ratings

Customer debt levels ‘worse in Covid’