Customers

Striking a balance between affordability and market stability

Social tariff ‘not the right solution’ for fuel poor customers

Emma Clancy to depart CCW

Ministers have ‘lost appetite’ for social tariff

ULEZ if you want to: How far will Tories turn on net zero?

Ofwat sets out efficiency fund expectations

A just transition should focus on those who usually go last

Adding a human touch to artificial intelligence

Black urges water companies to explore financing models

Business water complaints fall to pre-market opening levels

Complaints in the non-household water market have fallen to their lowest levels since the market opened up in 2017, but CCW said progress have been uneven between suppliers. Billing and administration challenges continued to dominate complaint number, while issues relating to wholesalers accounted for one-third of problems.

Ofwat to redefine vulnerability

Ofwat is re-examining water companies approaches to vulnerability and supporting customers facing financial difficulties. It called for input from stakeholders on whether definitions of vulnerability have changed in the past five years. It praised the more than 200 separate schemes companies have in place to support billpayers but urged a softer approach to dealing with those in debt.

British Gas profits soar 900% thanks to price cap allowance

Yorkshire cuts bonuses despite return to profit

Ofgem calls for more regulatory powers

Fuse CEO: Now is the time for a better retailer

Energy retail market ‘overly focused on the short term’

Reforms for Ofgem and Ofwat laid out

UU rolls out hardship hub

United Utilities has made its hardship hub available for everyone to use after online requests for support with bills increased 74% this year. The service is a one-stop shop for advice and schemes on paying bills, housing enquiries and debt advice from hundreds of local and national initiatives

How innovation can make water sexy

Ministers urged to announce winter support measures now