Customers

Tackling customer vulnerability should not be left to chance

Fuel poverty is no longer a niche problem in UK

Heidi Mottram: Single social tariff is a ‘no brainer’

Ofgem to review wholesale energy allowances in price cap

South East pays out dividend and bonuses despite supply woes

South East Water has paid out a £9 million dividend and its chief executive has pocketed a six-figure bonus, despite a year of supply-related problems. The company’s annual results also reveal that the firm made a £74 million pre-tax loss, representing a £91 million swing compared to the £17 million profit recorded last year. Union bosses and consumer groups have questioned the appropriateness of the dividend and bonus payments, given the loss-making firm has also been blighted by performance issues.

Portsmouth Water officially takes on Kraken platform

Ex British Gas CEO: Be bold to help vulnerable customers

Ministers urged to give fuel poor £1k this winter

Ofwat outlines possible C-Mex changes for PR24

Bullen backs tech to control ‘unwise’ customer spending

Thames top team denies bills will rise

The newly-installed leadership team at Thames Water has promised a parliamentary committee that customers will not face higher bills due to the company's financial troubles. The interim CEOs and new chair Sir Adrian Montague spoke out on nationalisation, the revolving door between regulator and regulated and the reasons for Sarah Bentley’s departure.

Unlimited fines for CSO spills confirmed

Thames explains £250m investment discrepancy

ENW and UKPN join forces to combat fuel poverty

Water beats national average for customer satisfaction

Ovo and EDF urged to waive ‘unfair’ exit fees

Consumers want higher standards of water service

Octopus: Customers suffer every time MHHS is delayed

ESO seeks to learn from DFS

Removing price cap creates ‘fear factor’ for consumers