Customers

Homeowners should be forced to upgrade properties before selling

Breaking down the water sector’s postcode lottery

The current disjointed approach to social tariffs in the water sector leaves consumers at the mercy of a postcode lottery.  With each water company setting its own support mechanisms, calls for a single social tariff have increased during the cost-of-living crisis. While water companies do all offer financial help to billpayers, the generosity of support available varies from company to company. As part of our Action on Bills campaign, Utility Week has broken down the support currently offered by the country’s water companies.

Ofwat to ‘take action’ against companies failing customers

Water companies must do more to promote support

ESO should explore locational price signals for DFS

Calls for ‘blend and extend’ contracts for small firms

Public perceptions of water companies not shaken

David Black: Delivering PR24 commitments will be tough

Southern’s water butt initiative extended after slashing CSO discharges

Effective asset management is all about the data

Ofgem proposes ‘reputational incentives’ for suppliers

The REGO windfall: Money for nothing?

Retailer plea for data release to unlock social tariff

Reform for customer support and engagement

Affinity first to lay out PR24 plans

Affinity Water has laid out its business plans for 2025-30 to invest £2.55 billion to improve river health, reduce abstraction, boost water quality, drive down leakage and enhance customer experience. This represents an additional £1 billion from its PR19 spend.

Ofgem seeks views on ending PPM premium

Thames reveals £1.1bn plan to upgrade 250 treatment sites

Data rich, fuel poor

As Utility Week launches our Action on Bills campaign, PA Consulting’s Amy Marshall looks at how technology can be used to move the dial on fuel poverty at the time we need it most.

Winter is coming so where is the plan?

Utility Week calls for Action on Bills