Customers

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Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

6 months ago

‘Why is Boris Johnson on the PSR?’

6 months ago

Smart meter installations fall to lowest level in years

6 months ago

Trust in water sector hits all-time low

6 months ago

Local energy plans must be funded to ensure a just transition

6 months ago

Latest

Ofwat expresses concern on long-term strategies

2 years ago

Microbusinesses left saddled with debt they do not owe

2 years ago

Boom in rapid EV chargepoint installations

2 years ago

Ready for the new era of billing and collections?

2 years ago

Water consumer environmental awareness stagnates

2 years ago

Ofgem further revises credit balance ringfencing proposals

2 years ago

Regulators given greater powers to stamp out water pollution

2 years ago

Water companies propose £1.6bn accelerated spending

2 years ago

Cadent scheme sees 1,400 kept on supply after disconnection

2 years ago

Energy standing charges to hit record highs

2 years ago

Ofwat to pilot customer service tool for retail market

2 years ago

High Court throws out rival bidders legal challenge over Bulb sale

2 years ago

Ofwat tightens executive pay rules

2 years ago

Thames Water brings customer service back in-house

2 years ago

Cadent to give hydrogen villagers option to stay on gas

2 years ago

British Gas ends PPM premium ahead of mandate

2 years ago

Affinity launches sector’s first rising block tariff

2 years ago

SSEN deploys smart meter data to map network

2 years ago

Scottish Power almost triples Smart Export Guarantee rate

2 years ago

UU beats CSO target with two years to go

2 years ago

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