Customers

Editor's Picks

Can DSOs put the customer first?

Can DSOs put the customer first?

SSEN’s advisory board chair is challenging DSOs to rethink how close they are to customers, as we round up our recent series of reports produced with the network on the future of the operator.

1 year ago

‘Why is Boris Johnson on the PSR?’

1 year ago

Smart meter installations fall to lowest level in years

1 year ago

Trust in water sector hits all-time low

1 year ago

Local energy plans must be funded to ensure a just transition

1 year ago

Latest

Two-year energy efficiency delay could cost tenants £1bn

3 years ago

South East to grow data sharing scheme

3 years ago

‘Real opportunity’ for competitive PPM tariffs

3 years ago

Through thick and thin

3 years ago

How digital payments can transform billing and collections for utilities

3 years ago

Commaret: Extending EBSS a ‘waste of money’

3 years ago

Spike in at-home dialysis care sparks energy bill concerns

3 years ago

Top official hits back over UK energy investment famine fears

3 years ago

Shared PSR to go live at end of March

3 years ago

Single social water tariff ‘ought to be non-negotiable’

3 years ago

Investec forecasts sub-£2,000 price cap

3 years ago

Strategic grid investment now is money well spent for the future

How low regret “whole system” investments made now across electricity and hydrogen infrastructure will benefit Great Britain in the long run.

3 years ago

Step by step: how to support domestic heat decarbonisation

3 years ago

Doubts raised over Ofwat’s new powers

3 years ago

Switching showing ‘early signs of a recovery’

3 years ago

Ofgem will have to spread PPM premium across the market

The government’s decision to task Ofgem with ending the prepayment meter (PPM) standing charge premium will mean higher bills for other customers, Citizens Advice has warned. As part of this week's Budget announcement, the chancellor of the exchequer announced an end to the current arrangements under which customers on PPMs pay £45 more in standing charges than those on direct debits. But the question of who should ultimately pay for it remains.

3 years ago

New website offers one-stop-shop for PSR services

3 years ago

So Energy founder: Consumers face a second winter of crisis

3 years ago

Ofgem investigating potential breaches of EBRS  

3 years ago

Treasury confirms EPG freeze

3 years ago

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